At JK Marble Handicraft, we take great care to ensure your handcrafted marble products are packed securely and delivered on time. This Shipping Policy outlines the terms and conditions related to delivery and logistics.
1. Shipping Coverage
- We currently ship orders across India.
- International shipping available on request. Customers outside India should contact us before placing an order for shipping details and charges.
2. Processing Time
- Orders are usually processed within 2–5 business days after payment confirmation.
- Customized or made-to-order products may take additional time. Customers will be informed of the estimated dispatch time during purchase.
- Orders are not processed or shipped on Sundays and public holidays.
3. Delivery Timeline
- Standard delivery within India typically takes 5–10 business days depending on the destination.
- Remote or rural areas may require additional time.
- International shipping timelines will vary based on the destination country and courier service.
4. Shipping Charges
- Shipping charges are calculated at checkout based on the delivery location, product weight, and size.
- For promotional offers, free shipping may be provided on select products or order values.
5. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or whats app.
- You can use this tracking number to monitor your shipment on the courier partner’s website.
6. Packaging & Safety
- All products are carefully packed with protective materials to minimize the risk of damage during transit.
- Despite our best efforts, minor delays or handling issues may occur due to courier logistics.
7. Damaged or Lost Packages
- If you receive a damaged product, please notify us within 48 hours of delivery along with photographs and unboxing video of the product and packaging.
- In case of lost shipments, we will coordinate with our courier partner to resolve the issue. Refunds or replacements will be provided as per our Return & Refund Policy.
8. Incorrect Address
- Customers are responsible for providing accurate shipping information.
- We are not responsible for delays, lost packages, or additional charges due to incorrect or incomplete addresses provided at checkout.
9. International Shipping (If Applicable)
- Customers are responsible for any customs duties, taxes, or import fees applicable in their country.
- Delays due to customs clearance are beyond our control.
📍 Business & Workshop Details
JK Marble Handicraft
Workshop Address:
28/505, Kans Gate, Gokul Pura,
Agra – 282003, Uttar Pradesh, India
📞 Support
Call: +91 8267989779
Email: jkmarblehandicraft@gmail.com
🕒 Working Hours
Monday – Saturday: 08:30 AM – 08:00 PM
Sunday: Closed